Press 4. "For online purchases, press 1. For customer service, press 2. All others, press 5, or stay on the line." Which one? Oh, what the heck. PRESS 5. Ringing. "Hi this is Lydia. Thank you for calling 1-800-GO BEYOND. How can I help you?" "Yes, I'm trying to purchase something online, and it said that if I have more than 2 gift cards, I should call this number." "*chuckles evilly* Oh yes, just to tell you that you can't use more than 2 gift cards online. The store can scan unlimited cards. Is there a store near you?" "Well… sort of…. I just figured since the product isn't actually in the store, it'd be easier to just have it shipped here, instead of me driving all the way out there and then still paying shipping." "Great! So you can just go there and they'll take care of you!"Wow, you're not listening OR helpful.
"Ok… thanks…" Click. ARE YOU KIDDING ME? You made me go through a whole freaking phone menu and speak to a very unhelpful lady just to tell me that I can't use more than 2 gift cards online? Why can't you just put that on the website? "Need to use more than 2 gift cards? Sorry, we don't have that capability yet, but we're working on it! Meantime, please visit your semi-local Bed, Bath, and Beyond and we'll charge you exorbitant shipping prices even though you had to drive all the way out here just to order something we don't bother to carry." I just want my husband to stop having bloody noses at night. Is that too much to ask? I want my time back. Dear Bed, Bath, and Beyond, I was willing to put up with your horrible registry process (seriously? The lady followed us around the entire time pushing fine china and cloth napkins on us like they were cocaine). I even put up with your stupid in-store credit that comes in receipt form. Even Target puts it on a card - even when you tell them you're just going to pick something out right now - even when it's only $7. I put up with your online registry checker that can't count (86 gifts desired, 72 gifts purchased, 0 gifts remaining. Wow, great math!). But this? This is ridiculous! You wasted my time with your stupid phone menu. You're going to waste my gas because I have to drive 20 miles out of my way to anywhere just to go to your store. You're going to waste $8 of my money on shipping. Why must you carry such great products and then be stupid and annoying? Stop doing one of those please. Sincerely,
Leah
So you know what I did? The next time I had a trip to 28th St, I ordered the stupid thing and asked to have it shipped here. And they didn't, but if they had asked if I had had any problems, I'd have just keep my mouth shut because I hate confrontation and it's not the cashier's fault anyway and she's probably had a bad enough day already working in such an annoying store. Love and Humidifiers, Leah Joy
So you know what I did? The next time I had a trip to 28th St, I ordered the stupid thing and asked to have it shipped here. And they didn't, but if they had asked if I had had any problems, I'd have just keep my mouth shut because I hate confrontation and it's not the cashier's fault anyway and she's probably had a bad enough day already working in such an annoying store. Love and Humidifiers, Leah Joy
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